Effective Date: January 1, 2026
Last Updated: January 1, 2026

1. Introduction

Wocco LLC (“Company,” “we,” “us,” or “our”) provides cleaning, maintenance, and waste management services. Wocco is committed to protecting your privacy and the personal information collected and processed about you.

This Privacy Policy is incorporated into and forms part of the Terms of Use governing the website located at www.gowocco.com (the “Site”), operated by Wocco LLC.

By accessing or using the Site or engaging our services, you acknowledge that you have read, understood, and agree to this Privacy Policy together with the Terms of Use. If you do not agree, you must not use the Site or Services.

2. Scope and Applicability

This Privacy Policy governs how we collect, use, store, disclose, and protect personal information obtained through:

1. The Site

This Privacy Policy applies to personal information collected through:

• Online forms and service requests
• Electronic, phone, or written communications
• On-site engagements initiated via the Site

This Privacy Policy does not apply to third-party websites, platforms, or services not controlled by the Company, even if linked through the Site.

3. Information We Collect

3.1 Personal Information You Provide

When you use the Site or request Services, we may collect:

• Full legal name
• Residential or business address
• Email address and phone number
• Government-issued identification numbers (where necessary for verification, contractual, regulatory, or security purposes)
• Service location and project details
• Billing and payment-related information
• Any information you voluntarily provide

3.2 Automatically Collected Information

Consistent with the Terms of Use, we may automatically collect:

• IP address
• Browser and device information
• Pages viewed and usage patterns
• Date, time, and referring URLs

This information is used for security, analytics, and operational integrity.

3.3 Cookies and Similar Technologies

We use cookies and similar technologies to operate and administer our Services and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy using cookies, for example, to maintain preferences across browsing sessions.

For details about our use of cookies, please review our Cookie Notice.

4. How We Use Information

We collect and process personal information strictly for lawful and legitimate business purposes, including to:

• Provide, manage, and perform Services, including renovations, waste management, electrical installations, plumbing, maintenance, and cleaning (residential and industrial)
• Respond to inquiries and service requests
• Verify identity and eligibility for Services
• Schedule site visits and deploy personnel
• Process payments, invoices, and contractual obligations
• Communicate service updates, notices, and operational information
• Improve Site functionality and business operations
• Prevent fraud, misuse, or unauthorized access
• Comply with legal, regulatory, insurance, and safety obligations

5. Legal Basis for Processing

Our processing of personal information is justified under one or more of the following bases:

• Your express or implied consent
• Performance of a contract or pre-contractual request
• Compliance with legal obligations
• Legitimate business interests, as permitted by law

6. Disclosure of Personal Information

We may disclose personal information only when necessary to:

• Employees, contractors, and service providers bound by confidentiality obligations
• Payment processors, IT vendors, and operational partners
• Legal, insurance, auditing, or compliance advisors
• Government authorities or law enforcement where required by law
• Enforce our Terms of Use or protect our rights, property, or safety

All disclosures are limited to what is reasonably necessary. We do not sell or trade personal information.

7. Data Security

In line with our internal policies and the Terms of Use, we implement reasonable administrative, technical, and physical safeguards, including:

• Restricted access to sensitive data
• Secure storage systems
• Confidentiality obligations for staff and contractors
• Security monitoring and risk controls

Despite these measures, no system is completely secure. Use of the Site is at your own risk, as stated in the Terms of Use.

8. Data Breach Response

In the event of unauthorized access to or disclosure of personal information, we will:

• Promptly investigate the incident
• Notify affected individuals as required by law
• Notify relevant authorities where legally mandated
• Take corrective and preventive actions

9. Data Retention and Disposal

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Satisfy legal, regulatory, contractual, or insurance obligations

When no longer required, information is securely destroyed or anonymized in accordance with applicable laws.

10. Your Rights

Subject to applicable law, you may request to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion, where legally permissible
• Withdraw consent (where processing is consent-based)

Requests must be submitted using the contact details below and may require identity verification.

11. Children’s Privacy

The Site and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. Any such data discovered will be promptly deleted.

12. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices, content, or security. Use of third-party sites is governed by their own policies.

13. Enforcement, Disputes, and Governing Law

This Privacy Policy is governed by the laws of the State of Florida, consistent with the Terms of Use. Any dispute arising from this Privacy Policy shall be resolved exclusively in the state or federal courts located in Miami, Florida.

14. Changes to This Privacy Policy

We may revise this Privacy Policy at any time at our sole discretion. When we do, we will update the “Last Updated” date above. Your continued use of the Site following any changes constitutes acceptance of the revised policy. We recommend reviewing this policy regularly.

Contact Information

For questions, concerns, or privacy-related requests, please contact:

Wocco Limited
Location: Miami, Florida
Email: support@worldclasscleaningservice.com