​1. Website Policy (Client-Facing, Detailed)

At WOCCO, we value our clients’ time and aim to deliver reliable, professional services across cleaning, maintenance, and waste management. To ensure transparency, the following terms apply:

Client Cancellations

– More than 48 hours before the scheduled service: Full refund, no fee.
– Within 48 hours of the scheduled service: Refund issued, subject to a 10% cancellation fee.
– Same-day cancellations or client no-shows: No refunds.

WOCCO Responsibility

– If a technician cannot attend, WOCCO will:
  • Arrange a replacement within 48 hours.
  • For urgent requests requiring same-day coverage, WOCCO may require an additional day to confirm a technician.
  • If WOCCO cannot provide a technician within the timeframe, a refund may be processed after management review.

Exceptions

– In the case of emergencies (e.g., technician accident, sudden medical issue, or other serious events), WOCCO will provide proof if requested.
– Under such circumstances, the 48-hour rule does not apply.

Refund Method

– Approved refunds will be processed within 7–14 business days to the original payment method or as service credit, based on the client’s preference.
– All refunds are subject to management review and are not automatic.

2. Invoice Policy (Short, Professional)

– Client cancellations more than 48 hours before service → Full refund.
– Client cancellations within 48 hours of service → Refund subject to a 10% cancellation fee.
– Client no-shows or same-day cancellations → No refund.
– If WOCCO cannot provide a technician within 48 hours, refunds may be considered only after management review.
– Emergencies (e.g., accident, sudden illness) are exempt from the 48-hour rule.

Refunds are processed within 7–14 business days.